FAQ

❓ Frequently Asked Questions (FAQ)

 

 

General Information

 

 

Q: What is Velkiox?

 

A: Velkiox is an online retailer dedicated to curating and providing high-quality, smart, and functional gadgets for your home and daily life. Our mission is to simplify your routine through innovative products.

 

Q: Where is Velkiox based?

 

A: Velkiox operates globally, with its principal place of business located in Wilmington, Delaware, USA.

 

Q: How can I contact customer support?

 

A: You can reach our dedicated support team via email or phone:

  • Email: support@Velkiox.com

  • Phone: +1 (555) 555-1234

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM EST (Eastern Standard Time)

 

Orders & Payment

 

 

Q: What payment methods do you accept?

 

A: We accept all major credit cards (Visa, Mastercard, American Express, etc.) and express payment options like PayPal and [Mention any others, e.g., Shop Pay, Google Pay].

 

Q: Can I cancel or change my order after it’s placed?

 

A: We process orders quickly. You may cancel or change an order only if it has not yet entered the shipping process. Please contact us immediately at support@Velkiox.com if you need to make a change. Once an order has shipped, it is subject to our Refund Policy.

 

Q: Do you offer discounts or promotional codes?

 

A: Yes, we occasionally run limited-time promotions. Be sure to subscribe to our email newsletter for exclusive offers and news!

 

Shipping & Delivery

 

 

Q: How long does it take to process my order?

 

A: Orders are typically processed and prepared for shipment within 1–3 business days.

 

Q: What are the shipping options and costs?

 

A: We offer Standard Shipping (estimated 3-8 business days) and Express Shipping (estimated 1-3 business days). Final costs are calculated at checkout and depend on your location and selected method.

 

Q: Do you ship internationally?

 

A: Yes, we ship worldwide! Please note that international customers are responsible for any customs fees, duties, or taxes applied upon arrival in your country. For full details, please review our Shipping Policy.

 

Q: How can I track my order?

 

A: Once your order ships, you will receive a Shipment Confirmation email containing your tracking number and a link to the carrier’s tracking page.

 

Returns & Refunds

 

 

Q: What is your return policy?

 

A: We accept returns for most products within [14] days of delivery, provided the item is unused and in its original condition. For detailed instructions and any exceptions, please review our Refund Policy.

 

Q: When will I receive my refund?

 

A: Once your return is received and inspected, we will process your refund. It typically takes 5–10 business days for the refund to appear on your original payment method, depending on your bank.